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Account and Dentist Satisfaction Survey
- Nine out of ten accounts were satisfied with Delta Dental of Massachusetts. Delta Dental had an annual retention rate of 98% in 2003.
- 95% of dentists were satisfied with Delta Dental of Massachusetts.
| Delta Dental
of Massachusetts conducts an annual Satisfaction Survey of accounts and dentists.
The survey is mailed by a third party vendor under Delta Dental cover to a random
sample of customers. In 2003, 392 accounts and 812 dentists responded. Margin of
error is +/- 4. |
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