Members
Translation Services
Recent changes to Massachusetts General Law 176o that became effective January 1, 2001, requires that we provide interpretation and translation services available to our members, which is something we do today through our Language Line in Customer Service. We will be adding this information in a number of different languages to our member benefit summaries to inform members of their right to access these translation services. Additionally, the legislation contains some requirements that we already conform to such as providing evidence of coverage and summary benefit information to our members upon enrollment, ensuring that there is an inquiries and complaints resolution process in place, and providing member benefit and eligibility information upon enrollment.